Job Information
AECOM Global Mobility Process Lead in Taguig City, Philippines
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
Job Brief:
This role is accountable for providing exemplary support and administrative services to our employees. Key responsibilities include ensuring comprehensive support and training for Global Mobility team members to ensure accurate processing of all administrative and transactional activities. This entails strict adherence to governance, processes, policies, agreed performance targets, and service level agreements, all while delivering exceptional customer service. Additionally, the role involves providing subject matter expertise to the Global Mobility support team.
Responsibilities & Duties
Act as the Subject Matter Expert (SME) for the Global Mobility Tax and Operations Manila Team; provide guidance and technical expertise on systems and processes to team members and stakeholders to enable the timely performance of all global mobility support tasks in accordance with legislation and AECOM policy.
Contribute specialized expertise to assigned projects. Lead and drive where required and ensure effective communication to all leadership and all stakeholders.
Manage assigned global mobility tasks independently, ensuring employees and stakeholders receive appropriate resolution in a timely manner and all necessary follow up is carried out in line with legislation and AECOM policy.
Ensure adherence with standard protocols for electronic personnel file management and document storage; maintain confidentiality as applicable.
Utilize all HR systems including Workday and Employee Center including (Self Service, Knowledge base and Case Management) AssignmentPro CIGNA envoy and Deloitte Cobalt.
Develop and maintain an expert understanding of company policies to interpret and explain them effectively, without solely relying on the verbiage in the FAQ documents to resolve related inquiries.
Help in driving process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
Perform complex tasks in compliance with service level agreement, process, policies, procedures, and SOX & internal controls.
Support team members in resolving routine issues and cases within the assigned processes timely and accurately; escalate to the Team Lead as needed and transfer cases when appropriate.
Support the Team Lead in effectively investigating issues, ensuring root cause is established and resolved, and preventative measures are applied. Complete incident reports and communicate with stakeholders.
Support in coaching and training team members. Provide guidance and technical expertise to junior members of the team on all matters.
Lead and participate in audit activities as required.
Create, update, or maintain SOP/DTP and process maps as needed.
Act as deputy for the Team Lead as needed.
Qualifications
Minimum Requirements:
Bachelor’s degree in human resources, any business-related course or equivalent relevant courses.
5 years of relevant work experience in expatriate tax and/or global mobility, preferably for a Big 4 firm
Strong background and proven expertise in Global Mobility functions
Advanced proficiency in MS Office tools
Advance Working knowledge and understanding of HR Operations standards and procedures.
Expert in HR Systems preferably in Oracle, Workday, PeopleSoft, AssignmentPro and ServiceNow or other similar platforms and tools. Attributes:
Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies, and issues. (Attention to Detail)
Ability to develop and maintain excellent customer relationship with the ability to initiate ways to improve customer experience (Customer Service)
Additional Information
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About AECOM
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10109742
Business Line: Geography OH
Business Group: DCS
Strategic Business Unit: GBS
Career Area: Human Resources
Work Location Model: Hybrid