Job Information
AECOM Knowledge Management Coordinator in Taguig City, Philippines
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the worldâs most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
As Knowledge Management Coordinator, you will support the organization, collection, and maintenance of marketing-related content libraries, including system data updates for resumes, projects, or company information.
Collaborate with internal partners to collect and confirm information.
Maintain high levels of customer service, providing superior interactions and experiences to our technical and functional stakeholders
Make updates to data and documents during periodic auditing and data cleansing efforts.
Process edits and make content changes using standard procedures or formats to ensure accuracy and data quality
Assist with searches and locating information to support proposal requests (RFP/Q), pre-qualifications, questionnaires, or data on people and project information.
Monitor and respond to mailbox inquiries.
Support wider systems maintenance activities.
Qualifications
Open for Fresh Graduates. Looking for 0 to 2 years of work experience.
Open for Hybrid Setup (AECOM'S Freedom to Grow Initiative)
Open to work on an early morning shift schedule to support our ANZ region.
Degree in English, Writing, Business Administration, or equivalent experience.
Experience in editing or basic copywriting is a plus.
Experience with knowledge, content management systems, and CRMs a plus.
Strong written and verbal communication and interpersonal skills
Knowledge of SharePoint or similar Content Management Systems, working with lists, version control, uploads, etc.
Attention to detail, accuracy, and quality, able to follow workflows and procedures.
Time management, ability to balance and prioritize requests to meet deadlines.
Basic proficiency in Microsoft Excel, including the ability to use formulas and pivot tables.
Proficiency in Microsoft Word, and use of styles and templates
Proficiency with web-based tools and collaboration platforms such as Microsoft Teams
Highly collaborative, adaptable and open to learning, ability to thrive in a team environment.
Additional Information
Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)
Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)
About AECOM
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: REF33968Y
Business Line: Geography OH
Business Group: DCS
Strategic Business Unit: GBS
Career Area: Marketing & Communications
Work Location Model: Hybrid