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  • Serpentine Pavilion, United Kingdom
  • Taizhou Bridge, China
  • Connected and Automated Vehicles, United States

Job Information

AECOM Knowledge Management Specialist in Taguig City, Philippines

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. The key focus is to manage data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.

  • Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projects

  • Collaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelines

  • Create and maintain reports on staff breakdowns with various parameters including location, business line, and region

  • Manage project profiles content and data including description summaries and metadata essential to searching and reporting

  • Research large-dollar projects to find online content and add it to the description

  • Research projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM role

  • Conduct searches and produce export summary reports

  • Update and maintain opportunity records and proposal libraries post submission

  • Modify and create SharePoint site pages, libraries, and other site applications

  • Update and maintain links and add new content to libraries as requested

  • Perform site analytics and research to improve site content, access, and awareness

  • Review the knowledge base to identify areas that need to be updated and expanded

  • Assist on creating business requirements document, page mock-up, and process workflow for new KM initiatives

  • Assist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacks

  • Manage LMS and SharePoint sites including supporting or creating new events and updating schedules for posting

  • Collaborate with LMS administrators and KM team in managing updates of new content to LMS curriculum

  • Manage post-event data, attendance records, and other key metrics

  • Collaborate with Systems team in managing CRM administration including dashboard creation and modification

  • Assist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as needed

  • Contribute specialized expertise to different assigned projects and provide key updates to Team Lead and Manager

  • Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity

  • Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes

Qualifications

  • Bachelor’s Degree in Marketing, Business, Communications, Journalism, IT, or other similar courses

  • At least 5years of relevant professional experience in a corporate environment, outsourcing, shared services, or other similar models

  • Intermediate proficiency in MS Office tools and experience with O365 and SharePoint site development

  • Proposal support experience is preferred

  • Experience with CRM systems administration, such Salesforce is preferred

  • Advanced skills in Adobe Creative specifically InDesign is preferred

Additional Information

  • Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)

  • Ability to maintain good customer relationship and initiate ways to improve customer experience (Customer Service)

  • Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration)

  • Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10110033

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: GBS

Career Area: Marketing & Communications

Work Location Model: Hybrid

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