AECOM Campus Jobs

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

The role is responsible for performing a variety of technical and administrative tasks to support the virtual technical training programs and manage the internal community platforms of the Technical Practice Group. This role is also responsible for maintaining learning management systems including but not limited to setup, implementation, monitoring of webinar series, and timely uploads of invitations and recordings.

• Perform various administrative, data collection, data entry, and report writing tasks

• Assist subject matter experts and program directors in updating, maintaining, and organizing documents and other technical information on the business line’s various SharePoint libraries and websites

• Design, maintain, and update business line-specific marketing materials

• Assist in publicizing program information and recruiting instructors and students to the programs

• Assist in scheduling, assigning, coordinating, and managing programs, content, and scheduled live discussions in AECOM University

• Troubleshoot user access issues in various tool and platforms

• Support in managing the business line-specific nomination, application, and approval procedures

• Host webinars led by technical practice leaders or their designates when requested

• Prepare and distribute communication updates to participants and stakeholders

• Assist participants and/or supervisors in establishing an action plan for approved participants who have fallen behind on training sessions

• Coordinate preparation for upcoming Discussion sessions, including confirming & reminding instructors, as well as helping compile, format, and finalize presentations for each Discussion

• Download, convert, and post Discussion recordings and final PowerPoint slides to the course resource library and to AECOM University

• Generate attendance reports for live Discussion sessions, update completions in AECOM University as needed

• Track assignments submitted or any student-submitted questions for the respective Discussion sessions (if applicable)

• Generate, update, track, and post progress reports monthly for program directors for status completions, course completions, learning hours, and user completions.

• Support the review, revisions, and re-recording of on-demand lessons.

• Document and track approved budget against expensed time for the business-line specific programs. As needed, help transfer expenses to approved project numbers

• Support program directors and subject matter experts in accreditation through IACET and in the development and coordination of new programs and webinar series

• Assist in creating training materials using different training modalities and provide input for blended approaches that fits the need

• Assist in reviewing and analyzing responses for the annual student feedback survey

• Create and update user guides on technical training platforms

• Train appropriate internal staff on hosting webinars for Virtual Instructor Led Training Sessions

• Perform other responsibilities associated with this position as may be appropriate

• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.

• Support selected simple process improvement initiatives to streamline processes.

Qualifications

• Bachelor’s degree in any course or equivalent combination of experience and education

• At least three (3) years of relevant experience in community management, training and development, and administration of Learning Management System

• Intermediate proficiency in MS Office 365, SharePoint, Google Analytics, and Camtasia or similar platforms

• Experience hosting webinars on WebEx and Microsoft Teams Meetings platforms

Additional Information

• Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)

• Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)

• Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)

• Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: REF32912K

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: GBS

Career Area: Human Resources

Work Location Model: Hybrid